Re-opening

Longtown, Carlisle, CA6 5PR
Stay in our Exquisite Apartments


Netherby Hall 
Service Status

We are delighted to announce that we are now open, and bookings can be arranged safely via the website or telephone- 01228 792 732  
Our team will be happy to discuss your requirements and arrange your stay with us. 


We closed on March 23rd due to the uncertainty of coronavirus and government guidelines. We would like to update you on the precautions we are taking to ensure that our accommodation remains a safe space for you and our employees to enjoy. 

There are a number of precautionary measures that we have implemented in order to provide reassurance and we can highlight the following: 

Our accommodation at Netherby Hall has always maintained the highest possible level of hygiene. We have installed extra hand sanitisers at our entry and exit point for you to use during your time with us and we have implemented a pre-arrival pack which will be emailed to you prior to arrival. 

Our team has been fully briefed with current government requirements which includes cleaning guidelines and specific health and safety procedures to ensure that guests and staff members are safe. 

Our team will be standing at a further distance from guests and minimising close contact where possible. 

Main steps to ensure we are working together safely 

We have carried out a COVID-19 risk assessment and the results will be shared with the people who work across our businesses. 

Additional cleaning, hand washing and hygiene procedures in place according to current government guidelines. 

All reasonable steps have been taken to maintain a distance in the workplace, again in accordance with current government guidance. 

We have taken all reasonable steps to help people work from home. 

Staff 

We have maintained regular contact with all our team during this period, ensuring their personal health has been assessed and that there are no concerns. We intend to maintain this level of contact with our team to ensure any health concerns are addressed and eliminated. 

Arriving for work, all team members will be temperature checked daily, asked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through any of our buildings. 

All uniforms will be washed at 60º and worn clean every day. 

All team members will be provided with face masks and gloves and these will be worn as and when required. 

Enhanced operating procedures 

Hand sanitisers and wipes are made available for both staff and guest use in all areas.

Disposable gloves will be used by team members for preparation and cleaning. 

Face masks will be available for all team members. Additional masks will be available for guests if requested. 

Scheduled sanitising of all shared surfaces every 30 minutes.

No physical contact such as handshakes, hugs etc will be permitted. 

Guests will have access to hand sanitisers throughout their time with us. 

All payments will be made via card, no cash will be accepted. 

Welcoming our guests 

All guests will receive a pre-arrival email containing a “Health Checklist” to be completed before arrival. This will also include our guidance if you show COVID-19 symptoms. 

Upon entering the property we would also kindly ask our guests to sanitise hands with provided hand sanitisers. 

In addition to our usual high cleaning standard we follow the below procedures: 

All housekeeping staff will be requested to wear a face mask, disposable apron and gloves at all times while cleaning the guest rooms. They will be changed in the event of cross contamination with each room at each point and hands are washed frequently. 

Trolleys and equipment are sanitised at the start and end of each shift.

In accordance with our standard procedures all doors and windows are opened during cleaning to ensure adequate ventilation. 

Cleaning is done in a clockwise movement around the room to avoid retouching any surfaces. 

Disinfectant is sprayed on all surfaces, including items like TV remote control, telephone handset, kettle, door handles, light switches, and curtain wands etc. Disinfectant sits for the recommended period to ensure it has time to kill any bacteria. 

All hard surfaces in the accommodation are dusted and wiped with sanitiser. 

Remove Personal Protective Equipment before exit. Dispose/contain properly to avoid cross-contamination. Place it into a specific and identified waste bag (coated or lined bag). 

All guests in our accommodation will be requested to place the bed linen and towels in the bags provided. All waste products are to be placed in the bags provided and tied. 

We thank you in advance for your assistance on this issue as this will prevent unnecessary exposure for the housekeeping staff. 

Perform hand hygiene for at least 20 seconds. 

Check In 

Guests booking accommodation will be requested to confirm arrival time to ensure there is no crossover. 

All room keys will be disinfected prior to the guests arrival and left in the key safe for the apartments at Netherby Hall. 

Guests will be requested to return the key to the key safe at Netherby hall. 

Announcements will be placed in each room to remind guests to follow social distancing advice and clean their hands regularly as well as advise of any additional information. 

Walled Garden at Netherby Hall 

The beautifully maintained Victorian garden at Netherby Hall has two magnificent glass houses which are out of bounds to visitors at this time.  

We would also require the guest to wear disposable gloves and adhere to the two-meter safe distancing guidelines. 

We will provide this personal protection equipment on site. 

Pentonbridge Inn

Our sister company, Pentonbridge Inn, 4 miles north of us, will be opening on Wednesday 15th July, and bookings can be arranged safely via the website at www.pentonbridgeinn.co.uk or telephone on 01228 586 636.

For those wishing to eat: 

Opening times for the Restaurant at Pentonbridge Inn

Dinner service Wednesday to Saturday 18:00 - 20:30 

Lunch service Friday & Saturday 12:00 - 14:00 

Sunday lunch 12:00 -14:30 

During these times we will only be taking bookings for restaurant service. 

For those only wishing to drink: 

Opening times for the Public Bar at Pentonbridge Inn

Sunday & Monday night 17:00-22:30. Pre-booking and table service mandatory. 

There will be no food service during this time. 

There will be no bar or restaurant service on Tuesdays for the time being. 

All guests dining in the restaurant or drinking in the Public Bar will be allocated a time for arrival and a specific table. Table service will then be mandatory. 

From all the staff at Netherby Hall and Pentonbridge Inn we welcome you to our facilities in these unusual circumstances and are grateful for your support and cooperation. 


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