At Netherby Hall, we warmly welcome all guests and are committed to helping everyone enjoy a comfortable and relaxing stay. If you have a medical condition, disability, impairment, or simply require a little extra support, our team is always happy to help. Please don’t hesitate to get in touch with any questions or to discuss your requirements ahead of your visit.
Phone: 01228 792732
Email: bookings@netherbyhall.co.uk
Address: Netherby Hall, Longtown, Carlisle, Cumbria, CA6 5PR
Location & Arrival Information
Netherby Hall is located just a 15-minute drive from the M6 near Carlisle and sits close to the Scottish border.
You can easily find us using our Google Maps pin or by entering our what3words address: lawfully.sensible.guarding, which will take you directly to reception.
If possible, please let us know your estimated time of arrival so we can be ready to assist with luggage if needed. Guests arriving outside of office hours will be provided with clear self check-in instructions in advance.
Assistance Dogs
Assistance dogs are welcome throughout Netherby Hall in all areas open to guests. If you require any support during your stay, our team will be pleased to help.
Accessibility at Netherby Hall – Grounds and Access Overview
Netherby Hall is accessed via electric entrance gates, leading onto a long, sweeping tarmacked driveway that approaches the main house. This surface is generally smooth and suitable for most vehicles and for guests using mobility aids such as walking sticks or wheelchairs.
Across the wider estate, paths and additional driveways are a mix of tarmac and gravel. Some areas — particularly within the gardens and stable yard — include cobblestones or loose gravel, which may feel uneven and could be more challenging for wheelchair users or guests with limited mobility.
The Walled Garden has gravel pathways throughout, with occasional slight gradients and uneven sections, and may not be fully accessible for all mobility devices.
We recommend that guests with specific accessibility needs contact us in advance so we can discuss individual requirements and help ensure a safe and comfortable visit.
Car Parking
Parking is available throughout the grounds, including spaces close to or directly outside many of the apartments, as well as designated guest car parks. Parking surfaces vary and include gravel, tarmac and cobblestones.
If you have particular parking or accessibility needs, please let us know ahead of your arrival and we will be happy to help make suitable arrangements.
Reception
Reception is accessed from the main gravelled driveway and requires guests to go up two steps before entering through a standard-sized door. A temporary ramp is available on request for those who require step-free access.
Inside, the reception area has a carpeted floor and is furnished with two moveable armless dining chairs and a table, allowing for flexible and comfortable seating.
If you are deaf, hard of hearing, or prefer written communication, we are very happy to assist via email or in writing during your visit.
Please contact us in advance if you have any specific requirements or would like assistance on arrival.
Gun Room
The Gun Room is located two doors down from reception and is accessed directly from the main gravelled driveway. The entrance is level, with no steps, and the door is wider than average to allow easier access for wheelchair users and those using mobility aids.
The sandstone flooring inside may have some natural unevenness. Motion-activated lighting is fitted to improve visibility.
For self check-in, key safes are located on the wall just above head height behind the Gun Room door. Guest toilets are also located off the Gun Room and feature tiled flooring.
If you have any questions about access or the key safes, please feel free to contact us in advance.
Apartments & Cottages
Independent
This two-bedroom apartment is accessed from the cobbled Victorian stable yard, with a sandstone path directly outside the door. It includes a built-in platform lift between floors (approximate lift dimensions: internal 110.5 cm, external 90 cm). One bedroom with en-suite is on the ground floor, with living areas and a second en-suite bedroom upstairs, including a wet room. A shower chair is available. Parking is close by, with drop-off directly outside.
More details: https://netherbyhall.co.uk/staying-with-us/independent-apartment/
Clock Tower
This one-bedroom apartment is reached via a cobbled yard, with a sandstone path directly outside the door. Access is via a staircase to the first floor; there is no lift. Parking is available a short walk away.
More details: https://netherbyhall.co.uk/staying-with-us/clock-tower/
Engineer
Located on the first floor and accessed by a staircase from the Gun Room within the main house. There is no lift access. Parking is available directly outside the Gun Room.
More details: https://netherbyhall.co.uk/staying-with-us/engineer-apartment/
Salutation
This one-bedroom apartment has a WC on the ground floor, with bedrooms, main bathroom and living areas on the first floor. Access is via a staircase from a cobbled yard; there is no lift. Parking is available nearby, with a drop-off service directly outside the apartment.
More details: https://netherbyhall.co.uk/staying-with-us/salutation-apartment/
Coach House
A two-bedroom cottage accessed from a cobbled yard, with parking directly outside. Living areas are on the ground floor, while bedrooms and the family bathroom are upstairs via a staircase. There is no lift.
More details: https://netherbyhall.co.uk/staying-with-us/coach-house/
Grooms Quarters
Accessed from the cobbled Victorian stable yard, this two-bedroom apartment features a spacious boot room on the ground floor, with living and sleeping areas upstairs via a staircase. There is no lift.
More details: https://netherbyhall.co.uk/staying-with-us/grooms-quarters/
Gardeners Cottage
Located at the Walled Garden and accessed from a gravel driveway, with parking directly opposite. The main entrance has three steps with railings, and a secondary entrance has two steps. There is no step-free access. Living space is on the ground floor, with one bedroom down one step and another accessed by a staircase.
More details: https://netherbyhall.co.uk/staying-with-us/gardeners-cottage/
Sir Walter Scott
Accessed through the Gun Room, this two-bedroom apartment has living areas and a WC on the ground floor, with bedrooms and bathrooms upstairs via a feature staircase. There is no lift. Parking is available outside the Gun Room.
More details: https://netherbyhall.co.uk/staying-with-us/sir-walter-scott-apartment/
Middle Lodge
Located at the main gates, this two-bedroom cottage includes private parking within an enclosed garden. Living areas are on the ground floor, with bedrooms and bathrooms upstairs via a staircase. There is no lift.
More details: https://netherbyhall.co.uk/staying-with-us/middle-lodge/
Event Spaces
The Oak Hall
The Oak Hall features real wood flooring, which provides a firm, smooth surface that is generally easier to navigate for those using mobility aids. As with natural wood flooring, there may be slight variations such as grooves or seams between planks.
Internal Access Between The Oak Hall, Orangery & Guest Toilets
Access is via a carpeted corridor, which is uneven in places. Guest toilets are accessed via two steps, followed by a level carpeted area leading to cubicles with tiled flooring.
If you would like any additional information or assistance ahead of your visit, please do get in touch.
The Orangery
The Orangery can be accessed either through the Gun Room or via a ramp from the outside cobbled yard. Flooring in these areas is sandstone and may feel uneven underfoot.
Emergency Procedures
If you have any concerns about emergency procedures or would require assistance in the event of an evacuation, please let us know in advance so we can discuss appropriate arrangements and ensure you feel safe and supported during your stay.
This accessibility information is reviewed regularly. As the historic nature of Netherby Hall means accessibility can vary across the estate, we always encourage guests to contact us directly if anything is unclear or if they would like to discuss their individual needs in more detail. We look forward to welcoming you to Netherby Hall.