Our Vision, Mission and Values
"Delivering fantastic experiences for our guests."
The Vision for Netherby Hall Ltd.
Netherby Hall Ltd. was established with a clear purpose: to create a sustainable future for both Netherby Hall and Pentonbridge Inn by delivering fantastic experiences for our guests. We believe that historic estates such as ours have an important role to play in the modern hospitality landscape, combining heritage character with contemporary comfort and service.
Our vision extends beyond simply preserving a beautiful building. We aim to demonstrate that thoughtful, sensitive restoration can go hand in hand with commercial viability, ensuring that Netherby Hall remains a living, breathing part of the borderlands community for generations to come.
Our Mission
We strive to deliver experiences that set new standards of excellence and attract visitors from around the world to the historic borderland between Scotland and England. This is a region rich in history, natural beauty and cultural significance, and we are proud to be one of its foremost hospitality destinations.
Our mission encompasses more than guest satisfaction. We aim to set the standard in hospitality, not only for quality and service, but also in the way that we look after our people. Our goal is to be the employer of choice for suitably qualified candidates, fostering an environment where talented individuals can build rewarding careers in a setting that values their contribution.
We want Netherby Hall to be a destination to which people return time after time, whether for a relaxing holiday in our self-catering accommodation, a memorable event, or simply to enjoy the peace and beauty of the estate and its surroundings.
Telling the Truth
Honesty and transparency are fundamental to how we operate. We believe in telling the truth in all our interactions with customers and each other. This means being straightforward about what we offer, owning our mistakes when things go wrong, and building trust through consistent, reliable communication. Our guests and our colleagues deserve nothing less.
Quality Obsessed
We are obsessed with quality in everything we source, deliver or serve. From the ingredients in our kitchen to the linens in our guest accommodation, from the maintenance of our historic buildings to the training of our staff, we settle for nothing short of excellence. This relentless attention to detail is what sets the Netherby Hall experience apart.
Hospitality
Hospitality is integral to everything we do. It is not merely a department or a service offer; it is the spirit that animates our entire approach. We believe in genuine warmth, anticipating needs before they are expressed, and creating an atmosphere where every visitor to Netherby Hall feels genuinely welcomed and valued. This is the tradition of country house hospitality, and we are proud to uphold it.
Be You
We encourage every member of our team to let themselves shine through and make their mark. We believe that the best service comes from people who feel empowered to bring their authentic selves to their work.
Diversity of personality, background and perspective strengthens our team and enriches the experience we offer our guests. At Netherby Hall, individuality is not just welcomed; it is celebrated.
Vacancies
If what you see above is something that you want to be part of then click here to see our careers page and discover opportunities to join the Netherby Hall team.