You may cancel or amend your reservation in writing for an apartment at Netherby Hall without charge up to 45 days prior to arrival. If cancellation of the booking is made 45 or more days prior arrival, we will endeavour to refund any deposit/ payment within 5 business days of being notified. We ask that, if possible, contact is made by the lead guest who made the original booking.
In the event of a cancellation in writing less than 45 days prior to your arrival date, we reserve the right to retain any deposit/payment made and you remain liable to make payment in full if we are unable to re-let the accommodation. If we are only able to re-let the accommodation for part of the period of your booking and/or at a lower rate we will refund the difference between what you were due to pay and what we receive for that period.
If you fail to arrive at the designated apartment for your holiday dates no refund will be given.
We would recommend that all guests obtain comprehensive Travel Insurance to cover cancellation costs and your stay at our apartments.